Cookie policy
Last updated:
Draft: these texts are pending legal review and the company details are not filled in yet.
HolaRoom only uses cookies that are needed for it to work or that remember a choice you made. There are no analytics, advertising or tracking cookies, so we don't ask for consent (Article 22.2 LSSI-CE exempts these).
Cookies
| Name | Who | What for | How long |
|---|---|---|---|
better-auth.session_token | Hotel staff | Keeps you signed in to the admin. | 30 days |
better-auth.session_data | Hotel staff | A short copy of the session, so pages load without asking the database each time. | 5 minutes |
gh_lang | Hotel staff | The admin language you picked on this device. | 1 year |
gh_property | Hotel staff | The property you were last working on. | 1 year |
gh_read | Guests | Reading options the guest turned on (larger text, more contrast). | 1 year |
gh_pin_… | Guests | Remembers that the guest entered the stay PIN, so they don't type it again. | Until the PIN ends, at most 60 days |
gh_room_… | Guests | The room the guest chose, where the hotel uses one code for every room. | 14 days, or until the room's PIN ends |
better-auth.session_token- Who
- Hotel staff
- What for
- Keeps you signed in to the admin.
- How long
- 30 days
better-auth.session_data- Who
- Hotel staff
- What for
- A short copy of the session, so pages load without asking the database each time.
- How long
- 5 minutes
gh_lang- Who
- Hotel staff
- What for
- The admin language you picked on this device.
- How long
- 1 year
gh_property- Who
- Hotel staff
- What for
- The property you were last working on.
- How long
- 1 year
gh_read- Who
- Guests
- What for
- Reading options the guest turned on (larger text, more contrast).
- How long
- 1 year
gh_pin_…- Who
- Guests
- What for
- Remembers that the guest entered the stay PIN, so they don't type it again.
- How long
- Until the PIN ends, at most 60 days
gh_room_…- Who
- Guests
- What for
- The room the guest chose, where the hotel uses one code for every room.
- How long
- 14 days, or until the room's PIN ends
Stored only in your browser
These are kept in your browser's local storage and never sent to us on their own:
| Name | Who | What for | How long |
|---|---|---|---|
gh-cart:… | Guests | The guest's cart, so it survives a reload. | Until you clear it |
gh-orders:… | Guests | Links to the guest's own orders and requests, to follow them from the page. | Until you clear it |
gh-room:… | Guests | The room typed in the last request, to fill it in next time. | Until you clear it |
gh-feedback:… | Guests | That feedback was already sent from this phone. | Until you clear it |
gh-push:… | Guests | That the guest turned on notifications for an order or the hotel's notices. | Until you clear it |
gh-admin-theme | Hotel staff | Light or dark theme, if picked on this device. | Until you clear it |
gh-order-alerts | Hotel staff | Whether this device plays a sound for new orders. | Until you clear it |
gh-cart:…- Who
- Guests
- What for
- The guest's cart, so it survives a reload.
- How long
- Until you clear it
gh-orders:…- Who
- Guests
- What for
- Links to the guest's own orders and requests, to follow them from the page.
- How long
- Until you clear it
gh-room:…- Who
- Guests
- What for
- The room typed in the last request, to fill it in next time.
- How long
- Until you clear it
gh-feedback:…- Who
- Guests
- What for
- That feedback was already sent from this phone.
- How long
- Until you clear it
gh-push:…- Who
- Guests
- What for
- That the guest turned on notifications for an order or the hotel's notices.
- How long
- Until you clear it
gh-admin-theme- Who
- Hotel staff
- What for
- Light or dark theme, if picked on this device.
- How long
- Until you clear it
gh-order-alerts- Who
- Hotel staff
- What for
- Whether this device plays a sound for new orders.
- How long
- Until you clear it
Outside services
Pages with a map load map images from the map provider, which sees your IP address like any image host; no cookies are set. If the hotel turns on the bot check, Cloudflare Turnstile runs at checkout. Both are on the Subprocessors page.
Removing them
You can delete cookies and site data in your browser's settings at any time. Signing out also removes the session cookies. Without them you'll need to sign in again or set your choices again; nothing else stops working.